Privacy policy
This is a translation provided for convenience. The Czech version is legally binding.
This policy describes how we process customers' personal data in accordance with the GDPR.
Who processes the data
ZENOVA services s.r.o., Vinohradská 3217/167, 100 00 Prague 10, Company ID: 250 51 865, VAT ID: CZ25051865. Contact for personal data questions: myčka@zenova.cz, phone +420 724 670 851.
What data we process
- first and last name, or company name
- e-mail and phone
- the car's licence plate and booking notes
- photo record of the car's condition at drop-off
- rating and comment on the service
- technical data about website visits (IP address, device and browser type)
Why we process the data
- creating and managing the booking and washing the car (performance of a contract)
- communication about the job — booking confirmation, notice that the car is ready, cancellation notice
- job records, photo record as proof of the car's condition and handling of any complaints
- running your customer account, if you create one
- measuring website traffic with Google Analytics (legitimate interest)
How long we keep the data
We keep job data and photo records for 3 years from when the car is handed back. Customer account data is kept as long as the account exists — we delete it when the account is closed. Documents required by law (e.g. accounting) are kept for the statutory period. Google typically keeps Google Analytics traffic data for up to 24 months.
Who we share data with
We only share data with processors who run the application for us: the hosting and database provider and the e-mail delivery service. For traffic measurement we share technical data with Google Ireland Ltd. We do not sell data or use it for profiling or automated decision-making.
Your rights
You have the right to access your data, have it corrected or erased, restrict processing, data portability and the right to object to processing. You can contact us at myčka@zenova.cz at any time. You also have the right to lodge a complaint with the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7.
Cookies
The website uses essential cookies and Google Analytics cookies to measure traffic. Details are in our Cookie policy.